Malpractice and Maladministration Policy


This policy is for the benefit of staff and learners, who are delivering or are registered on a learning programme or approved qualification with Busy Bees Education and Training Limited.  It applies to all who are involved in suspected or actual malpractice/maladministration to ensure a consistent approach to any investigation and subsequent actions.

The policy specifies the procedure, giving clear roles and responsibilities, which apply to any individual or team, at all stages of suspected or actual cases of malpractice/maladministration.   

Centre’s responsibility

Busy Bees Education and Training Limited has a responsibility to ensure that all teaching, learning and assessment is of the highest quality and have robust processes in place to mitigate potential malpractice/maladministration.  As such, all staff involved in any aspect of the learner journey are aware of the contents, their role and responsibility and the administration of this policy and procedure.  All instances, whether actual or suspected Malpractice or Maladministration will be thoroughly investigated and appropriate actions taken thereafter.

Definition of Malpractice

Malpractice is essentially any activity or practice which deliberately contravenes regulations and compromises the integrity of the internal or external assessment process and/or the validity of achievement.

It covers any deliberate actions, neglect, default or other practice that compromises, or could compromise:

the assessment process;

the integrity of a regulated qualification;

the validity of a result or certificate;

the reputation and credibility of Busy Bees Education and Training Limited; or,

the qualification or the wider qualifications community.

Malpractice may include a range of issues from the failure to maintain appropriate records or systems, to the deliberate falsification of records in order to claim achievement.

For the purpose of this policy this term also covers misconduct and forms of unnecessary discrimination or bias towards certain or groups of learners.

Definition of Maladministration

Maladministration is essentially any activity or practice which results in non-compliance with administrative regulations and requirements and includes the application of persistent mistakes or poor administration. 

Examples of maladministration

Persistent failure to adhere to Busy Bees Education and Training Limited learner registration and certification procedures.

Persistent failure to adhere to Busy Bees Education and Training Limited centre recognition and/or qualification requirements and/or associated actions assigned to the centre

Late learner registrations (both infrequent and persistent)

Unreasonable delays in responding to requests and/or communications from Busy Bees Education and Training Limited

Inaccurate claim for certificates

Failure to maintain appropriate auditable records, e.g. certification claims and/or forgery of evidence

Withholding of information, by deliberate act or omission, from Busy Bees Education and Training Limited 

Examples of malpractice

Failure to carry out internal assessment, internal moderation or internal verification in accordance with our requirements

Deliberate failure to adhere to Busy Bees Education and Training learner registration and certification procedures.

Deliberate failure to continually adhere to Busy Bees Education and Training centre recognition and/or qualification approval requirements or actions assigned to Busy Bees Education and Training

Deliberate failure to maintain appropriate auditable records, e.g. certification claims and/or forgery of evidence

Fraudulent claim(s) for achievement

Intentional withholding of information from Busy Bees Education and Training which is critical to maintaining the rigour of quality assurance and standards of qualifications

Collusion or permitting collusion in exams/assessments

Learners still working towards qualification after certification claims have been made

Plagiarism by learners/staff 

Copying from another learner (including using ICT to do so).

Process for making an allegation of malpractice or maladministration

Anybody who identifies or is made aware of suspected or actual cases of malpractice or maladministration at any time must immediately notify the appropriate Head of Sector and the Systems and Compliance Manager. In doing so they should put them in writing/email and enclose appropriate supporting evidence.

All allegations must include (where possible):

Learner’s name and registration number 

The name of staff member(s) and job role - if they are involved in the case

Details of the qualification affected or nature of the service affected

Nature of the suspected or actual malpractice and associated dates, details and outcome of any initial investigation carried out by the centre or anybody else involved in the case, including any mitigating circumstances

The Head of Sector and Systems and Compliance Manager will then co-ordinate and conduct an initial investigation prior to the full investigation to ensure that staff involved in the initial investigation are competent and have no personal interest in the outcome of the investigation.

In all cases of suspected malpractice and maladministration reported, the identity of the ‘informant’ will be protected in accordance with our “whistle-blowing policy, duty of confidentiality and/or any other legal duty.

Confidentiality and whistle blowing

Sometimes a person making an allegation of malpractice or maladministration may wish to remain anonymous. Although it is always preferable to reveal your identity and contact details to us; if you are concerned about possible adverse consequences you may request that the Head of Sector/Systems and Compliance Manager does not divulge your identity.

While we are prepared to investigate issues which are reported to us anonymously, we shall always try to confirm an allegation by means of a separate investigation before taking up the matter with those the allegation relates to.

Responsibility for the investigation

In accordance with regulatory requirements, all suspected cases of maladministration and malpractice will be examined promptly by Busy Bees Education and Training Limited to establish if malpractice or maladministration has occurred and will take all reasonable steps to prevent any adverse effect from the occurrence.

We will acknowledge receipt, as appropriate, to external parties within 48 hours.

The Director of Operations will be responsible for ensuring the investigation is carried out in a prompt and effective manner and in accordance with the procedures in this policy and will allocate a relevant member of staff to lead the investigation and establish whether or not the malpractice or maladministration has occurred, and review any supporting evidence received or gathered by Busy Bees Education and Training Limited.

Notifying relevant parties

Where applicable, the Director of Operations will inform the appropriate regulatory authorities, including SQA accreditation, Awarding Organisations, if we believe there has been an incident of malpractice or maladministration which could either invalidate the award of a qualification or if it could affect another awarding organisation.

Where the allegation may affect another awarding organisation and their provision we will also inform them in accordance with the regulatory requirements and obligations imposed by the regulator Ofqual. If we do not know the details of organisations that might be affected we will ask Ofqual to help us identify relevant parties that should be informed.

Investigation timelines and summary process

We aim to action and resolve all stages of the investigation within 10 working days of receipt of the allegation. 

The fundamental principle of all investigations is to conduct them in a fair, reasonable and legal manner, ensuring that all relevant evidence is considered without bias. In doing so investigations will be based around the following broad objectives:

To establish the facts relating to allegations/complaints in order to determine whether any irregularities have occurred.

To identify the cause of the irregularities and those involved.

To establish the scale of the irregularities.

To evaluate any action already taken 

To determine whether remedial action is required to reduce the risk to current registered learners and to preserve the integrity of Busy Bees Education and Training Limited and the qualification.

To identify any adverse patterns or trends.

The investigation may involve a request for further information from relevant parties and/or interviews with personnel involved in the investigation. Therefore, we will:

Ensure all material collected as part of an investigation must be kept secure. 

If an investigation leads to invalidation of certificates, or criminal or civil prosecution, all records and original documentation relating to the case will be retained until the case and any appeals have been heard and for five years thereafter.

Expect all parties, who are either directly or indirectly involved in the investigation, to fully co-operate with us.

Either at notification of a suspected or actual case of malpractice or maladministration and/or at any time during the investigation, we reserve the right to withhold a learner’s, and/or cohort’s, results. 

Where a member of Busy Bees Education and Training Limited’s staff or a Busy Bees Education and Training Limited associate is under investigation, we may suspend them or move them to other duties until the investigation is complete.

Throughout the investigation the Director of Operations will be responsible for overseeing the work of the investigation team to ensure that due process is being followed, appropriate evidence has been gathered and reviewed and for liaising with and keeping informed relevant external parties.

Investigation report

After an investigation, we’ll produce a draft report for the parties concerned to check the factual accuracy. Any subsequent amendments will be agreed between the parties concerned and ourselves. The report will:

Identify where the breach, if any, occurred.

Confirm the facts of the case.

Identify who is responsible for the breach (if any)

Confirm an appropriate level of remedial action to be applied.

We’ll make the final report available to the parties concerned and to the regulatory authorities and other external agencies as required.

If it was an independent/third party that notified Busy Bees Training of the suspected or actual case of malpractice, we’ll also inform them of the outcome – normally within 10 working days of making our decision - in doing so we may withhold some details if to disclose such information would breach a duty of confidentiality or any other legal duty.

If it’s an internal investigation against a member of Busy Bees Education and Training staff the report will be agreed by the Director of Operations, along with the relevant internal managers and appropriate internal disciplinary procedures will be implemented.

Investigation outcomes

If the investigation confirms that malpractice or maladministration has taken place Busy Bees Training will consider what action to take in order to:

Minimise the risk to the integrity of certification now and in the future.

Maintain public confidence in the delivery and awarding of qualifications.

Discourage others from carrying out similar instances of malpractice or maladministration.

Ensure there has been no gain from compromising our standards.

The action we take may include:

Imposing actions in order to address the instance of malpractice/maladministration and to prevent it from reoccurring

In cases where certificates are deemed to be invalid, inform the Awarding Organisation concerned and the regulatory authorities why they’re invalid and any action to be taken for reassessment and/or for the withdrawal of the certificates. Busy Bees Education and Training will also let the affected learners know the action being taken and that their original certificates are invalid and ask – where possible – to return the invalid certificates to Busy Bees Education and Training Limited. 

Informing relevant third parties (e.g. funding bodies) of findings in case they need to take relevant action in relation to the centre.

In addition, to the above the Director of Operations will record any lessons learnt from the investigation and pass these onto relevant internal colleagues to help prevent the same instance of maladministration or malpractice from reoccurring.

If the relevant party/ parties wish to appeal against our decision to impose sanctions, please refer to our Complaints Procedure.

All records of suspected Malpractice or Maladministration must be kept for a minimum of 6 years.